Health Canada has issued a recall for Schwarzkopf Professional Osis Grip Mousse sold across Canada, citing packaging problems that could lead to leakage and injury or property damage.
The Story
Health Canada has issued a recall notice affecting a brand of hair styling product sold across Canada over a defined sales window. The affected product is Schwarzkopf Professional Osis Grip Mousse.
According to the recall information, units of the product were distributed in Canada between November 2023 and June 2026. The notice states that 90,089 units of the affected products were distributed in Canada.
The recall is tied to a specific packaging concern. Health Canada says the recalled product has packaging issues that can cause the product to leak from the package when under pressure, and that leakage and resulting pressure may cause the package to burst.
Because the container could burst, the notice explains that the possible outcome includes injury or property damage. The recall therefore focuses on removing the product from use rather than addressing performance or cosmetic concerns.
The recall notice includes incident reporting information as of Sept. 18, 2026. It states there has been one report of an incident in connection with the product, and that there were no reports of injury in Canada as of that date.
Health Canada also provides a list of affected lots. The notice enumerates the following lot/product information: 2901X4577N, 2901X4578N, 290265P91O, 290665Q30O, 290855N31O, 290866R38P, 290994281N, 291046L06P, 291174W17N, 291435H76O, 291435H77O, 291455N33O, 291515A59O, 291515A99O, 291515B01O, 291555N33O, 291615B01O, 291616B68P, 291716B69P, 291825E960, 291925E96O, 292015B73O, 2928Y538BO, 2928Y539BO, and 293066U32P.
Consumers are advised to stop using the recalled product immediately. The notice instructs people to return it to its place of purchase for a refund.
For questions or support, the notice provides a contact path through Henkel’s customer support team. It lists a telephone number—1-800-234-4672—with hours from Monday to Thursday between 6:30 a.m. and 4:00 p.m. PT, and on Friday from 6:00 a.m. to 12:00 p.m. PT.
The recall notice also gives an email contact for customers: skpcanada-support@henkel.com. Consumers looking to confirm whether their specific unit is affected are directed to consult the recall notice for detailed information associated with the affected product lots.
For residents in Vancouver and across Canada, the key takeaway is practical: check whether the bottle matches the recalled product name and one of the listed lot identifiers, stop using it if it does, and return it for a refund. The notice’s emphasis on packaging pressure and potential bursting is intended to reduce risk of harm from a recalled container, even though the report indicates no injuries have been recorded in Canada as of Sept. 18, 2026.
← More stories