Navigate360 says it has found no evidence that personal information exposed in a breach involving Crime Stoppers software was used for fraud or identity theft.
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Navigate360, the provider of software used by Crime Stoppers programs, says it has found no evidence that personal information exposed in a cybersecurity breach has been used for fraud or identity theft.
In a statement dated Oct. 23, the U.S.-based company said it first became aware of the incident on March 18 and learned that a third party accessed one of its systems, obtaining copies of some data between Nov. 21, 2025, and March 5, 2026.
Navigate360 said acknowledged data in the incident may have included names, addresses, dates of birth, social security numbers and other sensitive information, adding that what was affected varies by person. The company also said phone numbers and email addresses were among the information exposed.
The company said, “We have no evidence of misuse of any personal information for fraud or identity theft.” It also noted, “Please note the information impacted varies for each potentially impacted individual.”
The Toronto Crime Stoppers chair, Sean Sportun, said last week 176,859 tips submitted to the P3 software between January 2022 and November 2025 were affected, including 12,392 that may contain personal information. He said Navigate360 later supplied a separate list containing 14,973 names.
Sportun said the list “lacks detail necessary to measure the risk involved” because it did not identify who the names belonged to. He said Crime Stoppers does not request identifying details from the public and said, “We never ask for your name, and we don’t want it.”
Sportun added that some of the original tips that contained potentially identifying information were stolen from P3, and Toronto Crime Stoppers continues to press Navigate360 for details.
Navigate360 said it instituted mitigation measures upon discovery of the incident, implemented additional safeguards, and enlisted a cybersecurity firm to enhance the security of its network, systems and data. The company said it launched a comprehensive investigation, identified individuals who may have been affected, reported the incident to law enforcement and notified regulatory bodies.
Several Canadian police forces have suspended their use of Crime Stoppers as concerns grow over the breach. Sportun said people facing an immediate emergency should call 911 and that, “Until we have a safer way to protect you, please do not send us tips by phone, online or through the app.” He said the pause is intended to ensure the program can “fully stand behind” the system people rely on.
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